At BIRD RD. BAIT AND TACKLE SHOP LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return Policy ensures a smooth and hassle-free process.
1. Eligibility for Returns
- Condition: Items must be returned in their original, unused condition with all original packaging intact.
- Timeframe: We encourage you to inspect your order upon arrival and contact us immediately if any issues arise.
- Non-Returnable Items: Certain items, including clearance or custom orders, may not be eligible for return. Specific return exclusions will be noted on the product page.
2. How to Initiate a Return
- Request Process: To start a return, contact our customer support team with your order number and a brief explanation of the reason for return.
- Return Authorization: Once your request is reviewed, we will provide a Return Authorization (RA) number along with return shipping instructions.
3. Inspection and Refunds
- Inspection Process: Once we receive your returned item, it will be inspected to confirm it meets the return criteria.
- Refund Processing: If approved, refunds will be processed within a designated timeframe and issued to your original payment method.
- Exchanges: If you prefer an exchange instead of a refund, we will work with you to find a suitable alternative.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, contact us immediately with details and photographic evidence. After verification, we will offer a replacement, repair, or refund, depending on your preference.
5. Customer Responsibilities
- Packaging: Please ensure items are securely packaged to prevent damage during return transit.
- Return Shipping: Unless the return is due to our error or a defective product, return shipping costs may be the customer’s responsibility.
- Communication: Keep all receipts and return-related documentation until the process is fully completed.
6. Dispute Resolution
In the rare case of a dispute regarding a return, we are committed to working with you to reach a fair resolution. Our customer support team is available to assist with any concerns.
7. Contact for Returns
For any questions or to initiate a return, please reach out to our support team: